You will need to register an account to use some of the Services or features made available to you on the Site. In registering an account, you agree to provide information about yourself that is true, accurate, current, and complete in all respects. If any of your registration information change, please notify us immediately at the following email address firstname.lastname@example.org. We may change registration requirements from time to time.
In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised, or if there is unauthorized use of your account, please contact us immediately.
Whilst we encourage our customers to register an account with us as this allows for a smoother and swifter shopping experience, this is not mandatory in order to place an order, as you can use the guest checkout function.
Eligibility of Purchase
In order to make purchases on the Site you will be required to provide your personal details. You must provide your real name, phone number, e-mail address and other requested information as indicated. In addition, you are required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the God’s It Girls terms of eligibility, who have been issued a valid credit/debit card by a bank or otherwise hold a PayPal account acceptable to God’s It Girls, whose applications are acceptable to God’s It Girls and who have authorized God’s It Girls to process a charge or charges on their credit/debit card or PayPal account in the amount of the total purchase price for the merchandise which they purchase. Merchandises purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. We reserve the right to restrict multiple quantities of merchandise being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where God’s It Girls feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card or PayPal account to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to stock availability and confirmation of the order price. Merchandises in your shopping basket are not reserved and may be purchased by other customers.
Prohibitions and Failure to Comply
We may take actions against your account for activities including, but not limited to:
• Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
• Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
• Advertising or sending unsolicited messages of any kind.
• Impersonating others or providing any kind of false information God’s It Girls reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and images) are the intellectual property of God’s It Girls and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by God’s It Girls and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of God’s It Girls. Any such unauthorized actions may result in civil consequences or criminal penalties.
God’s It Girls reserves the right to withdraw or amend any merchandise of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by God’s It Girls. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
God’s It Girls does not sell products for purchase by children. If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.
Acceptance of your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and God’s It Girls will be completed when we send you an email to confirm the merchandise have been dispatched to you.
We reserve the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, any of the following:
• The merchandise you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the delivering restrictions applicable to one or all of the ordered merchandises.
• We identify a pricing or product description error.
• We are unable to obtain authorization for payment.
• You do not meet the eligibility criteria to purchase as set out in this TOS.
We will contact you as soon as possible if there are any problems with your order.
Delivery and Collections
We will try our best to meet these estimated delivery time but cannot guarantee that such estimates must be met.
When the merchandises are delivered, you accept the responsibility for the merchandises ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept the delivery as an evidence of fulfilment of your order by God’s It Girls. You also accept the associated transfer of responsibility in the same way. Certain orders will be subjected to a delivering fee (details please refer to delivery information). God’s It Girls reserves the right to update its delivery policy at its sole discretion without prior notice.
Views expressed in any media by the designers, companies or third parties, whose merchandises are sold on the Site or with whom we are associated, are their own. We take no responsibility for any such views as they do not necessarily reflect ours.
We do not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, God’s It Girls will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.
Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, God’s It Girls (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, we will still be entitled to exercise our rights and remedies in any other situation where you breach the TOS.
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us for any order related complaints or comments.
God’s It Girls respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us.
God’s It Girls does not sell products for purchase by children. If you are under 18 years old, you may use our Site only with the involvement of a parent or guardian.
God’s It Girls’ Rights
YOU ACKNOWLEDGE AND AGREE THAT GOD’S IT GIRLS HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF GOD’S IT GIRLS HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST GOD’S IT GIRLS FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.
CUSTOMER SERVICE CENTER
Please email us at email@example.com for additional support.
God’s It Girls will endeavour to ensure that the content and the merchandise descriptions on our Site to be accurate and complete as possible. We, however, do not warrant that content and merchandise descriptions are accurate, complete, current or error-free. We also cannot guarantee that the colour of the merchandise will be displayed on your screen and/or monitor accurately. Please refer to our Return policy if you feel a merchandise offered by God’s It Girls is not as described.
Prices are shown on our Site in Hong Kong Dollars (“HKD”). Prices displayed on our Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on our Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any merchandises that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
Your order will be charged in HKD. If your credit card is not denominated in HKD, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept the following payment methods:
Paypal: Accept Credit Card / Visa / Master / American Express
PayMe for Business: Please refer to the QR code shown upon check out
By placing an order using one of the above online payment methods, you confirm that the payment method used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to God’s It Girls, we will not be liable for any delay or non-delivery.
TITHINGS AND DONATIONS
10% of our total sales will either be
1. tithed to the church that you attend
2. donated to a Christian ministry we are drawn to for that quarter
3. donated to a non-Christian charitable organisation that we support for that particular quarter
You will be given the option to choose at the point of check out
Please rest assured that your transactions will be 100% safe as we use a secure server which encrypts transaction details to protect your information. When in the shopping area of the site, you will see a padlock symbol next to our web address, indicating it is a secure area.
ORDER AND DELIVERY
God’s It Girls currently delivers worldwide at the following delivery rate:
|Hong Kong||HK$ 30|
|Mainland China||HK$ 60|
|Rest of Asia||HK$ 100|
|Australia & New Zealand||HK$ 200|
|U.S.A. & Canada||HK$ 250|
For delivery outside the above stated region, please email us at firstname.lastname@example.org for enquiry.
We offer free delivery for local & international orders as following:
|Hong Kong||Over HK$ 800 in a single order|
|Mainland China, Macau, Taiwan||Over HK$ 1,200 in a single order|
|Rest of Asia||Over HK$ 1,500 in a single order|
|Rest of World||Over HK$ 3,000 in a single order|
Delivery Duty Unpaid (“DDU”)
All countries will be shipped on a Delivery Duty Unpaid (DDU) basis, merchandise prices displayed are exclusive of all taxes and duties. We have no control over these charges as customs policies vary by country. If you have any questions related to customs charges, please contact your local customs directly. By law, we must declare all merchandises at their full price and cannot alter this amount to decrease any potential custom fees. As the recipient, you will be responsible for all import duties, customs and local sales’ taxes levied by the country you are delivering to. Payment of these charges is necessary to release your order from customs. Our courier will contact you locally with details of any import taxes and/or duties to pay.
Please be aware that if you decline to pay these charges, the delivery will automatically be returned to us at our expense. We will then deduct any related charges incurred from your merchandise refund. Should any costs exceed the amount of the merchandise including the delivering costs, the package will be abandoned and you will not be refunded.
Orders placed Monday to Thursday up to 2pm Hong Kong Standard Time will be dispatched within 24 hours of the next business day from the date that we receive your order and after all necessary credit verification, address verification and complete fraud prevention checks have been completed. Orders placed on a Friday, Saturday or Sunday will be processed on the following working day on Monday. Orders placed on a Public Holiday will be processed the day after the first business day.
Although we make an active effort to ensure the stock status on all merchandises is up to date, there may be discrepancies in actual stock levels. Should any merchandises from your order be unavailable, you will be notified immediately with alternative options. We will usually be able to offer you the next size up or down, a different colour or your choice of any other merchandise from our collections. Once your order has been agreed, we will dispatch your order.
Tracking your Order
You will receive an email notification with courier tracking number/link when your order is dispatched. You can track your shipment by following the number/link provided in the email.
We offer a 7 day return policy for Hong Kong and a 10 day return policy for countries outside of Hong Kong, from the date of purchase in both cases. Please read and follow the policy below.
1. All merchandise must be returned new, unused and with all original packaging, garment tags and labels still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
2. We do not accept merchandise that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying merchandises on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals.
3. Please fill in the Return Form.
4. Please courier your purchased merchandise at your own cost to Song of Songs Dispatch Centre, Room 1001, 10/F Luen Fat Industrial (No.3) Building, 123 Wo Yi Hop Road, Kwai Chung, New Territories, Hong Kong. Telephone number +852 2341 7755 (not for general enquiries).
5. We will confirm the exchange or refund by email within 7 working days from receiving your returned merchandise.
6. Customers will take full responsibility for the returns, including any postage costs, delivering fees and customs & duty charges. We reserve the right to refuse returns that are not properly packed and/or those which do not meet our policy.
7. Customs duties and sales taxes are non-refundable through God’s It Girls. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
8. In case of exchange for size, if the requested size is out of stock, you will be refunded.
9. For other merchandise exchange, it is recommended to follow the above return procedures and re-purchase after the refund.
10. In case of refund, your refund will be credited to the original payment method via the online store, net of any costs, fees or taxes incurred.
11. We do not accept exchange or refund for any sale or marked-down merchandise. For hygienic reasons, no exchanges & returns are offered for earrings.
12. If there are any disputes, God’s It Girls will have the final say.
13. If you have any questions or inquiries, please email us at email@example.com.
14. Please note that refunds can take up to 20-30 business days to show on your account due to the varying processing times between payment providers.
We offer an exchange or refund policy to make your online shopping experience easier. However, we do monitor the number of returns and/or exchanges made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your God’s It Girls account or future orders being refused.
If this applies to your account, we will be in touch.
We take a great deal of care to quality-check all merchandises thoroughly before they are dispatched, but please check your merchandises carefully on delivery for any damage/faults and return them within 7 days from the date of purchase for HK and 10 days for countries outside Hong Kong.
All merchandises returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our policy. The merchandise may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 28 days.
Delivery, tax and duties costs on the faulty merchandise will not be charged.
FREQUENTLY ASKED QUESTIONS
DO YOU SHIP TO PO BOXES AND FREIGHT FORWARDING ADDRESSES?
Please note that we are unable to deliver to Post Office boxes and freight forwarding addresses.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Whilst we encourage our customers to register an account with us, you can shop at God’s It Girls without creating an account but rather sign in as a guest.
By registering an account with us, you will be able to review past purchases, receive latest promotional offers and save your address so you can shop even quicker next time.
CAN I CHANGE, AMEND OR CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
Yes you are able to change, amend or cancel your order once it has been placed and prior to the merchandise(s) being dispatched. However, we recommend that you contact us as soon as possible via email and provide us your name and order number as once the item has been dispatched we are unable to change, amend or cancel the order.
DO YOU RUN FREE DELIVERY PROMOTIONS?
We do run free delivery promotion from time to time, please sign up for our newsletter to receive the latest news and update.
For the purpose of carrying on and facilitating our business, including sale, daily operation, provision, enforcement of data subject’s obligation arising from any transaction between us and the customer, registering existing and future customers to God’s It Girls’ Site, and related merchandises and services (including online merchandises and services), the customer may be requested to provide personal data (such as name, email address, postal address and telephone number, etc.), without which it may not be possible to satisfy the customer’s request. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. If other occasions arise where we will collect personal data from you, we will inform you the purposes for which they are collected and such personal data collected will only be used for the purposes for which they were collected.
We will keep any personal data held by us confidential. Such personal data will only be accessed by our authorized personnel for the purposes for which such personal data were collected. No personal data will be disclosed to any unauthorized personnel unless they are required to be disclosed by law.
We will strive to protect any personal data held by us against unauthorized access or processing. Our web servers are hardened, protected behind “firewalls” and monitored in order to prevent unauthorized access. Practical steps will be taken to ensure that personal data will not be kept longer than necessary and we will comply with relevant statutory and regulatory requirements concerning the retention of personal data.
If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.
We do not engage into the business of selling customers’ personal information to third parties.
We will honor a customer’s request not to use his or her personal data for the purposes of direct marketing (inclusive of email). Should the customer wish not to receive direct marketing material from us, written requests can be sent to firstname.lastname@example.org.
You may opt-out of receiving marketing communication at any time by clicking the “No” button at the bottom of your membership account.
Any such request should clearly state details of the personal data in respect of which the request is being made.
Until instructed otherwise by the customer as per the above, we may use any of the data collected in the normal course of its business for marketing purposes.
When you browse this Site, cookies will be stored in your computer’s hard drive. Such cookies can be retrieved by this Site to show the state of your web browser’s previous visits to this Site. We will not collect any personal data from you under this circumstance.
Our contact details:
Song of Songs International Limited
Address: 10/F Dawning House
145 Connaught Road Central